Phone company refused to issue paper check refund after it overdrafts Layton man’s account

Photo: KUTV

(KUTV) — Todd Harris canceled his phone service with a company called Ring Central many months ago. He assumed that was the end of his relationship with the company, but, months later, he got a big surprise when he took a look at his checking account.

"They had been withdrawing money for the past eight months," he said.

Harris disputed the charges with his bank, but it would only refund the withdrawals made in the past three months. He called Ring Central to demand the rest: $467.52.

"They actually acknowledged that they owed me the money," Harris said.

But actually getting that money has been a headache, Harris said.

After noticing the charges, he canceled his debit card. Ring Central says it will only give the refund by wire transfer. Obviously not able to offer the money on the canceled account, Harris says Ring Central asked for his new bank account information.

Given Ring Central’s history of taking money, Harris refused to provide the information. Instead, he asked for a check. Ring Central refused.

In a statement to Get Gephardt, a spokesperson for Ring Central said that "to avoid fraud ... we have a no manual checks policy."

But, after our calls, she said that Ring Central "made an exception and issued one."

This is not the first time Get Gephardt has reported on someone struggling to cancel Autopay. If you do choose to use it, it's also a good idea to keep a close eye on your bank account to make sure the charges are accurate. If something is wrong, you can always dispute the charges with your bank or credit card company — but you have to do so within 60 days.

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