SALT LAKE CITY (KUTV) — The lines are run in Salt Lake's Poplar Grove area. Beginning Tuesday, folks living between Poplar Grove Blvd to I-80, Navajo Street to Redwood Road will be able to sign up for Google Fiber.
“People should be really excited," said Jacob Brace, government and community affairs manager for Google Fiber. "They're going to start to have access to speeds that are blazing fast."
Blazing fast internet speeds — but actually getting service into neighborhoods in Salt Lake City has been anything but.
It has been nearly four years since Google Fiber announced it was coming to Salt Lake City. It came in with loads of fanfare and promise — but that dwindled.
Google, it seems, over promised. It began pulling out of some cities around the country. In the cities where it remained, like Salt Lake, expansion slowed.
As Get Gephardt reported last August, some who preemptively signed up for the service on Google’s website have been frustrated by the long wait.
“They always tell me it shouldn't take this long,” said Shana Shelton. “We've been told, ‘Any day now. It's going to happen any day now.’”
Warp back to today, Google Fiber continues to expand in Salt Lake City — at a snail’s pace. A spot check of addresses in The Avenues, Yalecrest and Liberty Wells show service is still not available. In other areas of Salt Lake City, Get Gephardt found homes in Sugar House, the East Bench, Jordan Meadows, Westpointe and Downtown did have availability.
Asked what he would say to people frustrated by the long wait, Brace responded, “building from scratch is difficult and we appreciate all of the patience and we understand that everybody wants a quality fast service and we will get to you as fast as we can."
Learning from its mistakes, Google Fiber no longer allows people sign up for service in advance. Now they take down email addresses of those interested and send out notifications when service becomes available to their home. You can check availability in your area at www.fiber.google.com/cities/saltlakecity/
In addition to Poplar Grove, Google Fiber says it will continue to open throughout the summer, including the Rose Park and Fairpark neighborhoods.
“Bringing super-fast internet to Poplar Grove and nearby neighborhoods creates more access to jobs, education and streaming resources,” Brace said. “We look forward to our continued work with Salt Lake City to bring these essential resources to even more communities.”
Google Fiber also provides service to residents and businesses in Provo.
Salt Lake City and Provo residents can see if their home, apartment or business is eligible for Google Fiber at www.fiber.google.com/cities/saltlakecity/