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Bad address blamed from months-long delay in refund from Sears

Bad address blamed from months-long delay in refund from Sears (Photo: KUTV)

(KUTV) Becky Beauregard bought a refrigerator last August from the now-closed Sears location in Downtown Salt Lake City. She waited two weeks for the delivery but after she says Sears missed two delivery deadlines, she decided to cancel the order and ask for a refund.

Sears told her the $849 refund would come in three to seven business day, she says. It didn’t.

About four months after asking for a refund, it still hadn’t arrived.

"I call them at least twice or three times a month, and they keep giving me the run around," she said. "I don't understand why I cannot get my money back."

The problem, according to a Sears spokesperson, had to do with a bad mailing address. Sears told Get Gephardt the company "did not have the correct address."

Becky claims she communicated the correct address to Sears several times.

She has now received her money back.

Sears wrote that, "At Sears, the satisfaction of our members is our top priority."


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